Privacy policy

Last updated: December, 2025

 

This Privacy Policy describes how My Brownie Box (“we”, “us”, “our”) collects, uses, stores, and protects your personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or placing an order, you agree to the collection and handling of your personal information in accordance with this Policy.

 

1. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

1.1 Information You Provide

  • Name
  • Email address
  • Phone number
  • Delivery or pickup details
  • Billing address
  • Payment information (processed securely by third-party providers; we do not store full card details)
  • Order history
  • Communication preferences

1.2 Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address
  • Device type and operating system
  • Browser type
  • Website usage data (pages viewed, time on site, navigation patterns)
  • Cookies and tracking technologies

 

1.3 Third-Party Sources

We may receive information from:

  • Payment processors
  • Courier or delivery partners
  • Analytics providers
  • Third-party platforms used for pickup locations

 

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process, fulfil, and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our products and services
  • Send marketing communications (if you opt in)
  • Manage website functionality and security
  • Comply with legal obligations
  • Prevent fraud or misuse of our services

 

3. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Enable essential website functions
  • Improve the user experience
  • Analyse traffic and usage
  • Support marketing and advertising (only if consented)

 You can disable cookies through your browser settings, but some features may not function properly.

 

4. DISCLOSURE OF PERSONAL INFORMATION

We may share your information with:

 

4.1 Service Providers

  • Payment gateways
  • Courier and delivery services
  • Third-party pickup locations
  • IT and hosting providers
  • Website analytics tools
  • Email and communication platforms

These providers only access your information as necessary to perform their services.

 

4.2 Legal Requirements

We may disclose personal information when required by:

  • Courts
  • Law enforcement agencies
  • Regulatory bodies

 

4.3 Business Transfers

If My Brownie Box undergoes a merger, acquisition, or business sale, personal information may be transferred as part of the transaction.

 

5. STORAGE & SECURITY

We take reasonable steps to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Modification
  • Disclosure

This includes secure servers, encryption where appropriate, restricted access, and secure third-party platforms.

However, no online data transmission or storage system is entirely secure. You acknowledge that you use our services at your own risk.

 

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process personal information outside Australia.

In such cases, we take reasonable steps to ensure that the recipient complies with privacy standards comparable to the Australian Privacy Principles.

 

7. ACCESS & CORRECTION

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information

To make a request, contact us using the details below. We may require identity verification for security.

 

8. RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law.

When information is no longer needed, we take reasonable steps to securely destroy or anonymise it.

 

9. MARKETING COMMUNICATIONS

You may choose to receive marketing updates from us, such as new product releases or seasonal offerings.

  • You must opt in to receive marketing.
  • You may unsubscribe at any time using the link in our emails or by contacting us directly.

 

10. THIRD-PARTY WEBSITES

Our website may contain links to external websites.
We are not responsible for:

  • The privacy practices of these sites
  • Their content
  • Their security

We encourage you to review the privacy policies of any third-party websites you visit.

 

11. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children without the consent of a parent or guardian.

If we become aware that such information has been provided without consent, we will take steps to delete it.

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The most recent version will always be posted on our website with the updated date.
Continued use of the site indicates acceptance of any changes.

 

13. CONTACT US

For questions, concerns, or privacy requests, please contact:

Email: hey@mybrowniebox.com.au
Website: mybrowniebox.com.au